Shipping & Delivery Policy

At Synergy E-Commerce, we understand that our divine statues are not just products but sacred additions to your spiritual space. We ensure careful handling and timely delivery of each handcrafted piece to your doorstep.

1. Processing Time

Each statue is meticulously crafted with spiritual attention:

• Ready-to-Ship Items: 1-2 business days processing

• Made-to-Order/Custom Statues: 7-15 business days processing before shipment

• You will receive a notification once your order is dispatched

2. Shipping Methods & Partners

We partner with trusted logistics providers to ensure safe delivery:

• Domestic Shipping: Via premium courier partners (DTDC, Blue Dart, Delhivery)

• International Shipping: Through reliable global carriers (DHL, FedEx)

• All statues are professionally packaged with protective materials

3. Delivery Timeframes

Within India:

• Standard Shipping: 5-7 business days

• Express Shipping: 2-3 business days (additional charges apply)

International Shipping:

• Standard: 10-15 business days

• Express: 5-7 business days (additional charges apply)

Note: Delivery times may vary during festivals or unforeseen circumstances

4. Shipping Charges

• Domestic Orders: Free shipping on orders above ₹5,000; below ₹5,000 – ₹150 shipping fee

• International Orders: Calculated based on destination and weight during checkout

• Express shipping charges apply as selected during purchase

5. Tracking Your Order

• Real-time tracking link shared via SMS/email upon dispatch

• 24/7 online tracking through our website or carrier’s portal

• Proactive delivery updates at every stage

6. International Shipping Considerations

• Customers responsible for customs duties, taxes, and import fees

• Please provide accurate recipient details and contact information

• Delays due to customs clearance are beyond our control

7. Special Handling

Our spiritual statues receive extra care:

• Fragile item labeling on all packages

• Climate-controlled storage when necessary

• Signature required upon delivery to ensure secure receipt

8. Delivery Issues

Failed Delivery:

• Two delivery attempts will be made

• After failed attempts, package held at local courier office for 7 days

Damaged Package:

• Do not accept visibly damaged packages

• Contact us immediately at [kalaranisk1980@gmail.com] within 24 hours

Lost Packages:

• Report within 7 days of expected delivery date

• We will initiate investigation with shipping partner

9. Contact Information

For shipping-related queries:
Synergy E-Commerce
Email: kalaranisk1980@gmail.com
Phone: 8610588388